Introduction

At TechShuttle, we are committed to delivering high-quality services in Training, Internship, Software Development, and services to corporates. Understanding the importance of customer satisfaction, we have established a comprehensive refund policy that outlines the terms under which refunds are processed, ensuring transparency and trust in our business relationships.

Scope of the Refund Policy

Our refund policy covers all our core services, including Training Programs, Internship Programs, Software Development Projects, and Corporate Services. This policy is designed to provide clear guidelines on our refund process, ensuring a fair and satisfactory resolution for both parties involved.

General Refund Guidelines

Refund eligibility and the amount refunded will depend on several factors, including the type of service purchased, the stage of service delivery, and the reason for the refund request. Generally, requests must be made within a specific timeframe, and services must be in a condition that qualifies for a refund as per the specific service policy detailed below.

Training Programs Refund Policy

For training programs, refunds are available under the following conditions

Prior to Commencement: Full refunds are available up to 7 days before the program start date.

After Commencement: No Refund will be provided after the course commencement

Internship Programs Refund Policy

Internship program participants may be eligible for refunds under specific circumstances, which include failure to provide the promised training or support. Requests must be submitted within 14 days of the program start date.

Software Development and Service Refunds

Internship program participants may be eligible for refunds under specific circumstances, which include failure to provide the promised training or support. Requests must be submitted within 14 days of the program start date.

Corporate Services Refund Policy

Refund terms for corporate services are defined in the service agreement. Disputes are resolved through a clear mechanism, ensuring a fair and objective evaluation of the grounds for a refund.

How to Request a Refund ?

To request a refund, clients must submit a formal request along with necessary documentation to our customer service department. Contact details and required documentation will be provided in our service agreements.

Processing of Refund Requests

Refund requests are processed within 30 days of receipt, with refunds issued to the original payment method, unless otherwise specified.

Exceptions to the Refund Policy

Certain circumstances, such as force majeure events, may exempt TECHSHUTTLE from refund obligations. Additionally, custom projects may have specific refund terms not covered by this general policy.

Policy Amendments

TECHSHUTTLE reserves the right to amend this refund policy. Any changes will be communicated to our clients and will take effect from the date of announcement.

Contact Information for Queries

For any questions regarding our refund policy, please contact our customer service team through the contact information provided on our website